Jones was born in Memphis, Tennessee on September 3, 1976. Shawn Jones, her father, is a minister. The family lived in Tennessee for five years before her father took a job preaching in Texas. Jones has one brother named Zach and one sister named Jordan. At the age of five, she filmed her first commercial. At the age of nine, Jones starred in several theatre productions in the Actors Theatre of Houston including The Women, Ah, Wilderness!, and Neil Simon’s Brighton Beach Memoirs. At the age of 12, she was in The Chalk Garden by Enid Bagnold.
Jones rose to fame on the long-running CBS soap opera The Young and the Restless, playing Megan Dennison from 1997 to 2000, and again in 2001. She received two Daytime Emmy Award nominations for her role on The Young and the Restless. She played Dr. Bridget Forrester on The Bold and the Beautiful from December 2004 to February 2012 and again in 2013.
Jones was married to actor Noah Nelson, the son of actor Craig T. Nelson, from August 17, 2002 to May 2009. She previously dated former B&B co-star Jack Wagner.
Jones starred as Daphne on the second season of HBO's True Blood in 2009. Jones also has starred in the number of Lifetime movies, like A Teacher's Crime (2008), Dead at 17 (2008), Secrets from Her Past (2011), A Sister's Revenge (2013), and The Secret Sex Life of a Single Mom (2014). In late January 2016, Jones was confirmed to be cast as Parker Forsyth on General Hospital.
In November 2015, Jones' engagement to IT infrastructure manager, Joel Henricks was announced. On February 1, 2016, it was announced that Jones and Henricks were married in a small courthouse wedding. In March 2016, it was announced that Jones and Henricks were expecting a son together, due in May. In May, Jones and Henricks welcomed their son, Hayden. Henricks already has a son, Huck, from a previous relationship.
